Order Cancellation, Return & Refund Policy

At Royal Export, we are committed to your satisfaction. Please review our guidelines for order cancellations, returns, and refunds:

1. Product Return & Replacement

Accepted Reasons for Return/Replacement:

• Damaged/Defective Product: If the delivered product is damaged or defective.
• Wrong Product Delivered: If you received a product different from what you ordered.
• Missing Parts: If a part of the product is missing from your order.

Non-Acceptable Reasons for Return/Replacement:

• Altered or Worn Product: Items that have been washed, damaged, or worn.
• Incomplete Returns: Returning a part of a product when the full product was delivered.
• Condition Requirement: Products must be returned in their original condition.
• Combo/Set Sales: Items sold as part of a combo/set cannot be returned or replaced individually.
• Personal Preference: Returns based solely on personal dislike are not accepted.
• Customer-Caused Damage: Products damaged by the customer are non-refundable.

Note: Replacements are subject to product availability on our website.

2. Refund Policy

• Quality Check: All products undergo a strict quality check before shipping. We do not accept returns for items damaged due to customer handling.
• Return Process: After initiating a return request on our website, please return the product to our warehouse.
• Refund Method: Once the returned product is received and inspected, the refund will be credited to your bank account.
  1. For COD Orders: Our Customer Support will provide a refund form for you to submit your bank details. The refund will be processed via NEFT.
• Processing Time: Expect the refund to be completed within 10-12 working days.
• Return Shipping: If our return pickup service is unavailable in your area, you are responsible for returning the product to our company address. In such cases, courier expenses will be deducted from your refund.

3. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact our Customer Service immediately:

• Mobile: +91 9104484584
• Email: care.royalexport@gmail.com

We are here to ensure your shopping experience is smooth and satisfactory.

4. Shipping Policy

At Royal Export, we are committed to delivering your order with exceptional care and within the promised time frame. We ensure that every package is securely wrapped and handled by reputed courier agencies to guarantee that your products reach you in pristine condition.

• Shipping Schedule: We dispatch orders Monday through Saturday, excluding Sundays and public holidays. In areas without a reliable courier service, we use Government Registered Bookpost or Speedpost to ensure timely delivery.
• Shipping Charges: Shipping fees are calculated on a per-product basis. For orders containing multiple products, the total shipping charge is the sum of the individual shipping fees for each item. All listed prices are inclusive of taxes (excluding Octroi, if applicable). Note that shipments to the Maharashtra region may incur additional Octroi charges.
• Delivery Timelines: Orders are typically dispatched within 3 working days or as per the delivery date specified during checkout. Most orders arrive within 4 to 10 working days at the address provided at the time of order placement.
• Damaged Shipments: If you receive a product in a damaged condition or notice tampered packaging, please refuse the package and return it to the delivery person. And you must notify us within 24 hours of delivery ****Contact our customer care immediately at +91 9104484584 or email care.royalexport@gmail.com with your Order ID Or Invoice No., and we will arrange a replacement, Claims without clear Opening video evidence cannot be processed. Please ensure that the original product tag and packaging remain intact when returning the item.
• Domestic Shipping: Our domestic shipping service covers all regions within India with the reliable courier partners and methods outlined above. we partner with trusted courier services like Delhivery, DTDC, Xpress Bees, Blue Dart, and India Post to cover all regions nationwide. Standard orders are processed within 1-2 business days and typically arrive in 4-7 business days, with expedited shipping (3-6 days) available for urgent needs. Delivery timelines and charges are as specified.
• International Shipping: For international orders, additional customs, duties, and shipping fees may apply. Shipping costs are calculated based on product weight, dimensions, and destination. Delivery times may vary depending on the destination country and local customs regulations. While we prioritize timely delivery, unforeseen delays due to customs inspections, weather, or logistical issues may occasionally occur. Please contact our customer support for detailed information regarding international shipping processes and charges.
  1. Customs, Duties & Taxes:
     • Important: Orders shipped outside India may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient.
     • We cannot predict or control these fees, and they are not included in our product prices or shipping costs.
     • Please check with your local customs office for potential charges before ordering.

Important Notes for All Shipments:

Delivery times are estimates provided by carriers and are not guaranteed by Royal Export. Delays can occur due to weather, carrier issues, customs processing (international), or incorrect/incomplete shipping addresses.

1. Please ensure your shipping address is accurate and complete. We are not responsible for orders lost due to incorrect addresses provided by the customer.
2. Orders are shipped Monday-Friday, excluding major holidays.
3. Your items will be carefully packaged to ensure they arrive in perfect condition.
4. Your items will be carefully packaged to ensure they arrive in perfect condition.
5. Once the order is submitted and the process is completed, it cannot be canceled. If the order is canceled afterward, a cancellation fee of 5% for domestic orders and 8% for international will be deducted from the refund.

Cancellation Policy

If you wish to cancel your order, please contact us via our "Contact" page. Make sure to request cancellation before your order is dispatched.

• Before Dispatch: For cancellations made prior to dispatch, please call us at +91 9104484584 or email care.royalexport@gmail.com
• Track Your Order: You can check your order status anytime by logging into your account under "My Account." If you experience any issues, please contact our support team for assistance.

Refund, Cancellation, Return & Stock Availability Policy

Please read this policy carefully before placing an order. By placing an order through our website, WhatsApp, social media, or any other ordering channel, the customer confirms that they have read, understood, and agreed to the terms of this policy.

1. No Cancellation After Order Confirmation

Once an order has been confirmed and/or payment has been received, customer-initiated cancellation is not permitted.

Cancellation requests due to change of mind, incorrect product selection, incorrect size, colour preference, or any other reason arising from the customer's decision after placing the order will not be accepted.

2. No Refund for Change of Mind

We do not accept refunds or cancellations because of:

• Change of mind
• Incorrect size selected by the customer
• Incorrect colour/variant selected
• Incorrect quantity ordered
• Customer no longer requiring the product
• Personal preference
• Failure to check product details before ordering

Customers are responsible for carefully checking all product information before confirming their order.

3. Website Stock Availability

The stock displayed on our website may not always represent real-time physical inventory.

Due to high order volumes, simultaneous purchases, stock movement, returns, inventory discrepancies, festive-season demand, or other operational reasons, a product displayed as "In Stock" may become unavailable before or after an order is placed.

Therefore, displaying a product as "In Stock" on the website does not constitute a final guarantee of physical stock availability.

4. Stock Confirmation & Out-of-Stock Products

In certain cases, we may verify the actual physical availability of the product after receiving the order.

If an item shown as available on the website is found to be unavailable, we reserve the right to:

• Inform the customer about the stock unavailability;
• Offer an alternative product, where available;
• Cancel the unavailable item; or
• Cancel the entire order where fulfilment is not possible.

This may occur even after the customer has placed the order.

5. Quality Check (QC) & Final Stock Verification

Products may be subject to final physical inspection and quality checking (QC) before dispatch.

Even if an item was initially confirmed as available, if the available piece fails our QC inspection and we do not have another acceptable piece in stock, Royal Export reserves the right to cancel that item or the relevant portion of the order.

The customer will be informed accordingly.

6. Cancellation by Royal Export

Royal Export reserves the right to cancel an order or any part of an order due to:

• Stock unavailability
• Inventory mismatch
• Product failing QC inspection
• Product damage or defect identified before dispatch
• Incorrect website inventory information
• Pricing or technical errors
• Supplier/manufacturer stock unavailability
• Payment verification issues
• Logistical or operational issues
• Any other genuine circumstance preventing fulfilment of the order

7. Refund for Royal Export-Initiated Cancellation

If payment has already been received and Royal Export is unable to fulfil an item due to stock unavailability or QC failure, the eligible amount relating to the cancelled item will be handled according to the refund/store-credit terms stated below.

Refunds below INR 2,000/- will not be processed as cash/bank refunds.

For eligible amounts below 2,000/-, the customer will receive Royal Export Store Credit, which can be used towards a future purchase from Royal Export.

For eligible amounts of 2,000/- or above, the applicable refund may be processed through the available payment/refund method, subject to applicable processing timelines and deductions.

8. Non-Refundable Charges

The following charges are generally non-refundable, unless otherwise required under applicable law:

• Shipping charges
• Customs duties
• Government taxes/levies where applicable
• Payment gateway/transaction fees
• Other third-party charges already incurred in processing the order

9. Products Priced Below 2,000/-

For products priced below 2,000/-, Royal Export does not provide any specific guarantee regarding minor variations in quality, finishing, stitching, fabric appearance, embellishment, or other manufacturing details.

Such products are offered at their respective price points, and minor variations that do not materially affect the use of the product shall not be considered grounds for cancellation, return, replacement, or refund.

10. Website Photos Are for Reference Only

All product photographs displayed on our website are for reference purposes only.

The actual product received may have slight differences from the website photograph in:

• Colour or colour tone
• Lighting and brightness
• Fabric appearance
• Print placement
• Embroidery or embellishment placement
• Texture
• Finishing
• Design appearance due to photography, screen/display settings, or manufacturing variation

These differences may occur due to studio lighting, photography conditions, camera settings, editing, individual screen/display settings, and normal manufacturing variations.

A slight difference between the website photograph and the actual product shall not automatically be considered a defect and shall not be a valid reason for cancellation, return, replacement, or refund.

Customers should consider the website images as visual references for the product's overall design, style, pattern, and appearance, rather than an exact colour or product reproduction.

11. Wrong Size, Measurements & Customization

Royal Export is not responsible for issues arising from:

• Wrong size selected by the customer
• Incorrect measurements provided by the customer
• Incorrect customization information provided by the customer
• Incorrect information submitted by the customer during ordering

Customers are responsible for providing accurate information and selecting the appropriate size/variant before confirming their order.

12. Unauthorized Returns

DO NOT SEND ANY PRODUCT BACK WITHOUT FIRST CONTACTING ROYAL EXPORT CUSTOMER SUPPORT AND RECEIVING RETURN AUTHORIZATION.

Products returned without prior notification and authorization may not qualify for any refund, replacement, or store credit.

Customers must obtain approval and follow the return instructions provided by Royal Export before sending any product back.

13. Return / Replacement Requests

Any return or replacement request must be raised with our customer support team before sending the product back.

Royal Export may request supporting evidence such as:

• Unboxing video
• Product photographs
• Packaging photographs
• Order details
• Shipping label
• Other relevant evidence

The final resolution will depend on the product condition, order status, supporting evidence, and applicable terms of this policy.

14. Product Condition

Any product considered for an approved return or replacement must meet the applicable return conditions communicated by Royal Export.

Products that have been used, washed, altered, damaged, stained, or otherwise modified by the customer may not qualify for return, replacement, refund, or store credit.

15. Partial Order Cancellation

If one or more items in a multiple-item order become unavailable or fail QC while other items remain available, Royal Export may cancel only the affected item(s) and proceed with the remaining order.

The customer will be informed about the affected item(s).

16. Order Confirmation Does Not Guarantee Dispatch

An order confirmation confirms that Royal Export has received the order request.

Order confirmation does not constitute an unconditional guarantee that every product will be dispatched.

Final fulfilment remains subject to physical stock verification, QC approval, payment verification, and operational availability.

17. Customer Responsibility

Before placing an order, customers are responsible for checking:

• Product details
• Size and measurements
• Colour/variant
• Quantity
• Price
• Customization details
• Shipping information
• Contact information
• Any other information entered during checkout

18. Unauthorized Payment Disputes / Chargebacks

Customers are requested to contact Royal Export customer support before initiating a payment dispute or chargeback regarding an order.

Where a dispute or chargeback is raised contrary to the terms of the order or this policy, Royal Export reserves the right to provide the relevant order, payment, communication, shipping, and transaction records to the payment provider or financial institution for review.

19. Policy Acceptance

By placing an order through our website, WhatsApp, social media, or any other ordering channel, the customer confirms that they have read, understood, and agreed to the terms of this Refund, Cancellation, Return, Replacement & Stock Availability Policy.

Royal Export reserves the right to review each case individually and determine the appropriate resolution based on:

• Product condition
• Order status
• Stock availability
• QC results
• Supporting evidence
• Payment status
• Applicable terms of this policy
• Applicable laws and regulations

20. Contact Before Returning Any Product

If you have any questions regarding returns, replacements, cancellations, stock availability, or refunds, please contact Royal Export Customer Support before sending any product back or taking any other action.

Products must not be returned without prior authorization from Royal Export.

21. Non-Refundable Items

We regret to inform you that we are unable to accept returns or offer refunds for any custom-made or stitched clothing items, such as readymade kurtis, menswear, gowns, pre-stitched sarees, or sarees stitched with custom blouses. This policy applies to all cases, and we kindly ask for your understanding in this matter.

Important Notice

PLEASE CONFIRM PRODUCT AVAILABILITY WITH ROYAL EXPORT CUSTOMER SUPPORT BEFORE MAKING PAYMENT, ESPECIALLY DURING FESTIVAL SEASONS, SALES, HIGH-DEMAND PERIODS, OR FOR BULK ORDERS.

WEBSITE STOCK IS INDICATIVE ONLY AND IS SUBJECT TO FINAL PHYSICAL STOCK VERIFICATION AND QC APPROVAL.

WEBSITE PRODUCT PHOTOGRAPHS ARE FOR REFERENCE ONLY. SLIGHT VARIATIONS IN COLOUR, STYLE, FINISHING, FABRIC APPEARANCE, OR OTHER VISUAL DETAILS MAY OCCUR.

ROYAL EXPORT RESERVES THE RIGHT TO CANCEL UNAVAILABLE OR QC-REJECTED PRODUCTS WHERE REPLACEMENT STOCK IS NOT AVAILABLE.